Privacy Policy

 

1. High Resolves’ commitment to maintaining your privacy

High Resolves’ Privacy Statement has been created because we value our users and recognise their right to keep personal information private. This statement discloses our information gathering and dissemination practices for High Resolves.

 

2. Collecting information on High Resolves visitors

High Resolves collects information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. High Resolves utilises this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. This aggregated information may be shared with High Resolves partners to provide them with an overview of how High Resolves visitors use the site. This is done for the purposes of providing you with a more efficient site.

 

IP Addresses

High Resolves’ web servers may gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

Cookies
High Resolves uses cookies to provide you with a better experience. This aggregate, non-personal information is collated and provided to High Resolves to assist in analysing the usage of the site. 

 

3. Credit Card Details

Credit Card details may be requested for the processing of donations only and will be deleted once payment is processed.

 

4. Email communications from High Resolves

High Resolves may provide occasional updates on our programs and activities via email to our subscribers. These email communications are sent to subscribed users only and provide the option of opting out.

 

5. Storage & security of personal information

High Resolves takes all reasonable steps to ensure the security of our system. Any information which we hold for you is stored on secure servers that are protected in controlled facilities.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by High Resolves. However, High Resolves will not be held responsible for events arising from unauthorised access of your personal information.

 

6. Links

High Resolves provides links to third party sites such as High Resolves sponsors and relevant educational resources. The use of your information by these third party sites is not within the control of High Resolves and we cannot accept responsibility for the conduct of other sites.

 

7. Feedback

High Resolves welcomes ideas and feedback about all aspects of our site. High Resolves stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with High Resolves partners either in aggregate form or with specific identifying characteristics removed.

 

8. Accessing and correcting your personal information

You can request to access the personal information we hold about you by emailing info@highresolves.org. If you think any personal information we hold about you is incorrect, you can also request that we correct that information (and we will take reasonable steps to do so).  

We will act on your request within a reasonable time. In most cases, we will be able to provide access to the information and correct the incorrect information. If we are unable to do so, we will notify you of the reasons why.

 

9. Complaints

You can complain to us in writing at info@highresolves.org if you have any concerns regarding how we have handled your personal information. Please include your name, an outline of your complaint and an email or postal address so that we can write back to you. We will treat your complaint confidentially and respond within a reasonable time.  

 

10. Privacy & Site Changes

From time to time, High Resolves may review and update its privacy statement. Revised versions will be updated on the website.